HK - GCB - AVP, Portfolio Management, Customer Segment

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Job ID:

259366
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Job Location:

Hong Kong SAR

Posted:

05.17.2018
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Job Description:

HK - GCB - AVP, Portfolio Management, Customer Segment

Location: APAC-HKG-Hong Kong-Hong Kong

  • Take charge to manage and grow segment portfolio through product penetration and channel usage build up
  • Perform portfolio analysis to identity risk and opportunities in the portfolio
  • Strategize and formulate the effective business model for expanding the all segments, including customer segmentation, channel optimization, products offering expansion, communications, etc.
  • Work with different product / channel teams on product cross-sell strategy so as to maximize the segment revenue.
  • Work closely with frontline sales to ensure proper delivery of customer engagement model to enable excellent customer experience.
  • Enhance customer loyalty and stickiness through customer delight and communication. Proactively retain customer through effective gating process.
  • Develop segment holistic communication plan to increase awareness and usage of expanded network, new banking services and product subscription.
  • Ensure proper flows and processes are in force for the touchpoints to deliver the sales and service pledge

Qualifications

  • University graduates with 7 years marketing experience in the banking industry
  • Proactive & flexible, and able to work under pressure
  • Strong analytical, communication & presentation skills
  • Numerical & strong logic
  • Proactive to drive business and adopt to dynamic environment
  • Good command of written and spoken English and Chinese.
Company Info
Citibank


Company Info

Undisclosed

Phone:
Web Site:

col-narrow-left   

Job ID:

259366
col-narrow-right   

Job Location:

Hong Kong SAR

Posted:

05.17.2018
col-wide   

Job Description:

HK - GCB - AVP, Portfolio Management, Customer Segment

Location: APAC-HKG-Hong Kong-Hong Kong

  • Take charge to manage and grow segment portfolio through product penetration and channel usage build up
  • Perform portfolio analysis to identity risk and opportunities in the portfolio
  • Strategize and formulate the effective business model for expanding the all segments, including customer segmentation, channel optimization, products offering expansion, communications, etc.
  • Work with different product / channel teams on product cross-sell strategy so as to maximize the segment revenue.
  • Work closely with frontline sales to ensure proper delivery of customer engagement model to enable excellent customer experience.
  • Enhance customer loyalty and stickiness through customer delight and communication. Proactively retain customer through effective gating process.
  • Develop segment holistic communication plan to increase awareness and usage of expanded network, new banking services and product subscription.
  • Ensure proper flows and processes are in force for the touchpoints to deliver the sales and service pledge

Qualifications

  • University graduates with 7 years marketing experience in the banking industry
  • Proactive & flexible, and able to work under pressure
  • Strong analytical, communication & presentation skills
  • Numerical & strong logic
  • Proactive to drive business and adopt to dynamic environment
  • Good command of written and spoken English and Chinese.