Customer Care Executive (Call Centre - Outbound , non-sales)

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Job ID:

271121
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Job Function:

Call Centre / Customer Service: Call Centre

Job Location:

Hong Kong SAR

Posted:

05.18.2019
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Job Description:

Customer Care Executive (Call Centre - Outbound , non-sales)

Location: HONG KONG

Responsibilities:

  • Handle customer enquiry from different incoming channels (e.g. phone, fax, email, digital media etc)
  • Delivery prompt response and good customer service within established turnaround standard
  • Handle outbound service call to customer including post-sale and courtesy call in professional manner
  • Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures
  • Resolve and follow up thoroughly customer enquiry and soft-complaints. If necessary, identify and escalate priority issues to manager
  • Update job knowledge by studying new product descriptions; participating in educational opportunities and undertaking e-learning exam and training

Qualifications

Requirements:
  • Post-Secondary with customer service experience.
  • Candidates familiar with bank or Insurance background is an advantages
  • IIQE License 1, 3 & 5 preferred
  • Good spoken and written in both English and Chinese (Mandarin and Cantonese)
  • Customer-oriented with passion, patience and caring attitude
  • Good interpersonal and communication skills
  • Candidates with no concern over shift duty will be given priority
  • Good Computer Literacy
  • Fresh graduates are welcome
Company Info
AXA


Company Info

Undisclosed

Phone:
Web Site:

col-narrow-left   

Job ID:

271121
col-narrow-right   

Job Function:

Call Centre / Customer Service: Call Centre

Job Location:

Hong Kong SAR

Posted:

05.18.2019
col-wide   

Job Description:

Customer Care Executive (Call Centre - Outbound , non-sales)

Location: HONG KONG

Responsibilities:

  • Handle customer enquiry from different incoming channels (e.g. phone, fax, email, digital media etc)
  • Delivery prompt response and good customer service within established turnaround standard
  • Handle outbound service call to customer including post-sale and courtesy call in professional manner
  • Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures
  • Resolve and follow up thoroughly customer enquiry and soft-complaints. If necessary, identify and escalate priority issues to manager
  • Update job knowledge by studying new product descriptions; participating in educational opportunities and undertaking e-learning exam and training

Qualifications

Requirements:
  • Post-Secondary with customer service experience.
  • Candidates familiar with bank or Insurance background is an advantages
  • IIQE License 1, 3 & 5 preferred
  • Good spoken and written in both English and Chinese (Mandarin and Cantonese)
  • Customer-oriented with passion, patience and caring attitude
  • Good interpersonal and communication skills
  • Candidates with no concern over shift duty will be given priority
  • Good Computer Literacy
  • Fresh graduates are welcome