Customer Service Officer (Distributor Enquiry, Life Operations)

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Job ID:

271119
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Job Function:

Call Centre / Customer Service: Call Centre

Job Location:

Hong Kong SAR

Posted:

05.18.2019
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Job Description:

Customer Service Officer (Distributor Enquiry, Life Operations)

Location: HONG KONG

Description 
  • Assist day-to-day activities at walk in centre and customer enquiry, MCV Verification, etc. to maintain smooth and good customer service standard to customers
  • To handle MCV Identity document verification
  • To handle new business and renewal payment
  • To greet and serve MCV client and distributors
  • To provide end to end customer service with strong customer mindset
  • To handle and monitor traffic
  • Sustain operational efficiency and team effectiveness
  • Support team leader to maintain excellent customer service standard

Qualifications

Qualification
  • Tertiary education or above
  • Strong Customer service mindset
  • Good interpersonal and communication skills
  • Self-motivated, detail-oriented and positive
  • Good interpersonal and communication skills to handle both internal and external customers
  • Good people skills and able to work under pressure
  • Excellent command of both written and spoken English and Chinese
Company Info
AXA


Company Info

Undisclosed

Phone:
Web Site:

col-narrow-left   

Job ID:

271119
col-narrow-right   

Job Function:

Call Centre / Customer Service: Call Centre

Job Location:

Hong Kong SAR

Posted:

05.18.2019
col-wide   

Job Description:

Customer Service Officer (Distributor Enquiry, Life Operations)

Location: HONG KONG

Description 
  • Assist day-to-day activities at walk in centre and customer enquiry, MCV Verification, etc. to maintain smooth and good customer service standard to customers
  • To handle MCV Identity document verification
  • To handle new business and renewal payment
  • To greet and serve MCV client and distributors
  • To provide end to end customer service with strong customer mindset
  • To handle and monitor traffic
  • Sustain operational efficiency and team effectiveness
  • Support team leader to maintain excellent customer service standard

Qualifications

Qualification
  • Tertiary education or above
  • Strong Customer service mindset
  • Good interpersonal and communication skills
  • Self-motivated, detail-oriented and positive
  • Good interpersonal and communication skills to handle both internal and external customers
  • Good people skills and able to work under pressure
  • Excellent command of both written and spoken English and Chinese