Company:                 StudioM Limited

 Position:                   BusinessDevelopment Manager

 Period:                      Mid-October2007 to 30 April 2008

• To market high-end graphic design andcorporate gift services to institutional clients including investment houses,law firms, banks, PR agencies, corporations and individuals
• Responsibilities include prospecting andcontacting clients to present and market Studio M’s services by cold calling,setting up initial meetings, provide presentations, project co-ordinations,networking and up-selling
• Worked closely with creative designers tocreate custom design products for customers
• Working in this creative environment hasstimulated and developed my creative thinking and approach in dealing withcustomers and providing for working solutions 

Company:                PerfectInformation Limited           

Position:                   RegionalAccount Manager, Asia Pacific

Period:                      July2003 to mid October 2007

• To provide professional consultation andclient support services to existing and potential clients
• Liaised closely with Sales and internalfunctional parties to ensure committed service deliveries and projectimplementation
• Handled and followed through customersupport; took care of all necessary actions including investigation,negotiation with customers and related parties, proposing and deliveringresolutions
• Strong client relationship managementincluding robust customer care servicing to support and expand business growth
• Gathered information on user requirements,product trends, competitive benchmarks and industry specifications for analysisand planning
• Project Management - managed a smoothtransition of products for clients after Perfect Information’s acquisition ofSynergy Software Solutions (Asia) Ltd in 2003
• Managed the Hong Kong office includingbusiness operations and administrations

Company:                SynergySoftware Solutions (Asia) Limited

Position:                   RegionalSales & Account Manager, Asia Pacific

Period:                      December1999 to June 2003

• Synergy was a developer and globalinformation provider of financial information services who developed FinancialTimes’ Information’s Equity Research service and later sold its business toPerfect Information in July 2003.
• Provided dedicated client support andmarketing services to multinationals and local enterprises, academics,government and institutional bodies
• Developed strong client relationships andnetworking strategies to strengthen Synergy’s financial information servicesbusiness
• Provided product training and pre/post-salessupport for Asian clients
• Identified and provided customized solutionsaccording to client’s investment models and specifications
• Established and operated Synergy’s office inHong Kong for Asia

Company:                Primark(Hong Kong) Limited

Position:                   SeniorSales Executive

Period:                      March1999 to November 1999

• To market global financial informationservices to multinationals and local enterprises, academics, government andinstitutional bodies
• Identified new business opportunities andexpanded business from existing customers
• Established and maintained solid businessrelationships with a diversified portfolio of customers

Company:                FinancialTimes Information (HK) Limited

Period:                      April1996 to March 1999

Position: BusinessDevelopment Manager, 1999

• Experience gained in client servicing andbusiness development to grow Extel and strengthened Financial TimesInformation’s clients’ portfolio
• Consulted and identified customers’ financialinformation needs, followed by service recommendations and contractnegotiations
• Worked closely with Account Managers toexpand business and to provide excellent customer service

Position:Client Account Manager, Jan to Dec 1998

• Identified new business opportunities andprovided customer support to clients
• Actively marketed Financial TimesInformation’s services to new clients and expanded on existing client portfolio
• Migrated clients to Year 2000 compliantproducts.

Position:Customer Support Executive, Jan to Dec 1997

• Responsible for providing customer support toa portfolio of  institutionalclients
• Supervised and developed a new client servicerepresentative

Position:Client Service Representative, April to Dec 1996

• Provided professional client support toprospective and existing clients on both Research and Market Data products
• Direct contacts with clients which involvedpresentations and training customers on Financial Times Information’s services
• Handling client support enquiries withinitiatives, strong interpersonal and communication skills for clients andcolleagues at all levels