Jan 2008 – March 2008

Hong Kong University of Science & Technology                                                  Hong Kong

Program Assistant

§       Program assistant for post-graduate & under-graduate Information Technology courses. Worked with three different professors on courses like Introduction to Information Systems, Introduction to Internet Programming etc.

§       Responsibilities include teaching at the computer lab, creating and maintaining the course websites, assisting the professors in preparing teaching material etc.   

§       Computer languages dealt with - XHTMl, HTML, JavaScript and VBScript. Computer software dealt with - FrontPage, Dremweaver and Visio.

Jul 2005 – Jun 2006

IBM Daksh Business Process Outsourcing                                                    Gurgaon, India

Specialist Customer Support

§       Rated “Platinum” (highest) 6 times and “Gold” (2nd highest) 4 times during the monthly rating mechanism for delivering excellent customer experience.

§       Handled special customer support cases for our client, Delta Airlines (U.S.A.). Cases included service failure issues, escalated customer complaints and complex assistance requests (physically challenged, language issues, flying with infant/pets etc).

§       Proactively involved in cross selling directly attributable revenue generating services like hotel reservations with Delta affiliates, car reservations etc.