Manage the delivery of relocation services for Inbound and Outbound Assignees to/from China including providing advice, support and guidance for relocation consultants, realtors, management companies and HR contacts.

• Responsible for the delivery of full relocation services to assignees moving inbound and outbound – China - establishing and delivering services in accordance with company policies and individual needs.
• Overseeing the training of staff, specifically Relocation Officer, Relocation Consultants, Real Estate Agents and other staff as required
• Co-ordinating with and instructing suppliers to enable the relocation service to run smoothly – including but not limited to relocation consultants, realtors, immigration suppliers and others as dictated by service requirements.
• Responsible for the delivery of relocation consultancy to Management Companies and HR contacts as required.
• Providing recommendations for updates to existing services and new services.
• Expert knowledge of China as an assignment destination.

Skills and competencies: Communication, Relationship management, Planning and Organizing, Customer focus, Teamwork, Business awareness, Leadership 

Support the Relocation team in the delivery of relocation services, in particular lease renewals and lease terminations, for Inbound and Outbound Assignees to/from China

• Supporting Account Manager with training of Real Estate Agents and other staff as required.
• Supporting the delivery of full relocation services, in particular lease renewals and terminations, to assignees moving inbound and outbound – China - establishing and delivering services in accordance with company policies and individual needs.
• Supporting Relocation Team members when assigned specific cases, to enable the relocation service to run smoothly
• Responsible for updating systems, as required by client and APA to ensure the provision of accurate data for clients and APA.
• Expert knowledge on Beijing and Guangzhou and other cities as required.
• Coordinating with Relocation Team Members on coordinating and assembling welcome pack material for BJ cases, ensuring consistency and standard format within China.
• Supporting the relocation team with other functions as required and other ad-hoc relocation and APA projects as requested.