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Resume : 582566 Email to a colleague | Print

Financial Services Professional

10+ years experience managing staff
Microsoft Word, Exel, Powerpoint & Access

Work Preferences

Desired Salary: 10,000 - 25,000 RMB per month

Availability: Immediately

Desired Job Type: Any Type

Can Travel for Work: Moderately

Highest Education Level: Bachelor Degree

Current Location: Shanghai, China

Willing to relocate?: No

Residency / Visa: I Require Sponsorship

Skills and Experience

Category		Yrs. Exp.	Until
Banking / Finance	Administrative	7	2008
	Client Services	15	2008
	Financial Services	7	2008
	Managers	9	2008
	Mortgages / Lending	15	2008
Call Centre / Customer Service	Call Centre – Inbound	3	2008
	Customer Service	3	2008
	Manager	3	2008
Volunteer / Charity / Community	Volunteer	1	2008

Employment History

Job Title: Vice President, Sales Coordination and Client Support Director

Industry: Financial Services

10/2004 to 09/2007: Served as Manager for an inbound call center, focused primarily on maintaining business to business relationships with client customers. Managed 30 direct reports responsible for business in NE and SE U.S. territories. Also functioned as lliason for in-territory Sales staff as well as the executive main office. Responsible for employee management, reporting, conflict resolution and providing superior customer service.

Job Title: Vice President, Corresponent Lending Manager

Industry: Financial Services

01/2001 to 09/2004: Department Manager for a leading wholesale mortgage lending company. Facilitated high-volume loan purchases from correspondent clients for later repackaging/sale to secondary markets. Responsible for process management and customer service. Managed 85 direct reports. Served as Project Manager and/or business owner for key initiatives. Responsible for budget, headcount, reporting and business proposals as required.

Qualifications

Completed	Institution	Degree / Qualification
1999	Eastern Michigan University	B.S. Major: Political Science, Minor: Geography & Economics

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