-      Receives escalation calls from Level 1 Representatives

-      Performs callbacks

-      Helps level 1 queues if needed

-    Make suggestions to Quality Assurance

-   Make suggestions to the Program Manager regarding technical issues

-   Performs quality check from time to time

-   Make recommendations to team leaders with their respective agents

-  Make recommendations to Australia

-         Helps customers resolving their issues at the shortest possible time without sacrificing quality in dealing with ADSL connections

-         Helps customers resolving their issues at the shortest possible time without sacrificing quality in dealing with Dial – Up connections

-         Resolving issues by troubleshooting the problem over the phone

-         Referring the customer to the right department

-         Resolving issues regarding client’s modems

-         Setting customers ADSL and Dial-Up account

-         Make follow-up calls regarding customer’s issues

-         As floorwalker, checked agents’ notes and troubleshooting procedure before escalation

-         Made interval reports if needed

-         Checked team attendance if needed

-         Handles team/s if Team Leader  is not available

-    Handles Queue from time to time is deemed necessary

-         Helps customers resolving their issues at the shortest possible time without sacrificing quality in dealing with Digital Cameras

-         Performed Email Support

-         Resolving issues by troubleshooting the problem over the phone

-         Setting up the units for repair if possible

-         Referring the customer to the right department

-         Resolving issues with the Client’s Software

-         Gaining the trust of the customers

-         Got very high quality scores from Client and Internal Monitorings

-        Helps customers resolving their issues at the shortest possible time without sacrificing quality in dealing with Digital Cameras

-         Performed Email Support

-         Resolving issues by troubleshooting the problem over the phone

-         Setting up the units for repair if possible

-         Referring the customer to the right department

-         Resolving issues with the Client’s Software

-         Gaining the trust of the customers

-         Got very high quality scores from Client and Internal Monitorings

-        Helps customers resolving their issues at the shortest possible time without sacrificing quality

-         Resolving issues by troubleshooting the problem over the phone

-         Setting up the units for repair if possible

-         Referring the customer to the right department

-         Promoting new products and promotions of Sony pertaining to the products

-         Gaining the trust of the customers

-         Never got below Metric Standards set by client

-         Got very high quality scores from Client and Internal Monitorings

-         Also supported other Client’s products

-         Resolving issues by troubleshooting the problem over the phone

-         Setting up the units for repair if possible

-         Referring the customer to the right department

-         Promoting new products and promotions of Sony pertaining to the products

-         Gave right information

-         Never got below Metric Standards set by Client

-         Got very high quality scores from Client and Internal Monitorings

-         Also supported other Client’s products

-         Handled  the distribution of Whammos to schools and other institutions

-         Area handled was Rizal, Manila

-         Made daily rounds to specific areas to promote products

-         Made daily reports

-         Attained quotas set by company

-         Gained the trust and respect of clients

-         Made sales in clients that were not buying anymore

-         Reported directly to President of the Company

-         Handled the day-to-day sales activities of all the field agents

-         Made daily reports of each agent’s activity

-         Gained the trust of every agent

-         Made pricing for new and old products

-         Made appropriate feasibility studies for new products

-         Made schedules for agents in the provinces

-         Attained quotas for Automobile and cork products

-         Made rounds in Metro Manila to clients to make sure that they were getting best possible service and products

-         Made rounds to provincial clients to make sure that they were getting best possible service and products

-         Handled  the distribution of Cork products to

-         Area handled was Rizal, Manila

-         Made daily rounds to specific areas to promote products

-         Made daily reports

-         Attained quotas set by company

-         Gained the trust and respect of clients

-         Made sales in clients that were not buying anymore